Thunderhead.com: Introducing the Disconnected Insurance Customer Anthony Terrafirma

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Kindle Edition

26 pages


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Thunderhead.com: Introducing the Disconnected Insurance Customer  by  Anthony Terrafirma

Thunderhead.com: Introducing the Disconnected Insurance Customer by Anthony Terrafirma
| Kindle Edition | PDF, EPUB, FB2, DjVu, audiobook, mp3, RTF | 26 pages | ISBN: | 4.40 Mb

The Thunderhead Customer Engagement Survey was designed to gauge how key service providers use the information and resources available to them to engage with their customers as individuals. Thunderhead commissioned research by YouGov, and 1031 USMoreThe Thunderhead Customer Engagement Survey was designed to gauge how key service providers use the information and resources available to them to engage with their customers as individuals. Thunderhead commissioned research by YouGov, and 1031 US consumers of insurance services were polled to determine whether their insurance providers:- Take customer preference into account whencommunicating with them- Offer their customers a wide enough variety ofcommunication options- Personalize customer engagement to an extent thatcustomers feel individually recognized- Generally satisfy customer demands for excellentserviceHere are the results...



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